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Betting Rules
1. General betting conditions
You must be legally permitted to use online gambling services in Australia and in the location from which you access Spins Of Glory Casino. It is your responsibility to check the laws that apply to you before opening an account or placing a bet. You must also meet any minimum age requirement that applies under Australian law and the rules relevant to your location. We may ask for information or documents to confirm your identity, age, location or account ownership.
You may only use an account registered in your own name. Account details must be accurate, complete and kept up to date. You must not allow another person to use your account, place bets on your behalf or access your login information. An account may be suspended, restricted or closed where information is inaccurate, where account security is at risk, or where the account appears to be used in breach of these rules or applicable law.
Before placing a bet, check the game, selection, stake, displayed odds or other relevant details. A bet is generally treated as accepted only when it has been recorded by the betting system and a confirmation or transaction record has been generated. A bet that remains pending, fails to appear in your account history or is affected by a technical issue should not be treated as accepted until it has been reviewed.
- You are responsible for reviewing the details of every bet before confirming it.
- A bet cannot normally be changed or cancelled after acceptance unless the applicable rules expressly allow it.
- The available stake, odds, markets and games may vary according to the product, account status, location and applicable restrictions.
- You must not use the service for unlawful activity, fraud, money laundering, collusion or any other prohibited purpose.
- We may apply reasonable betting limits, account controls or product restrictions where permitted or required.
2. Game play, outcomes and settlement
Games and betting products are settled using the information recorded by the relevant gaming or betting system. Where a result is determined by a random number generator or another approved technical process, the recorded result is used for settlement. Outcomes may also depend on the rules of the particular game, event or market. You should read the information shown with a game before placing a bet, including any instructions about winning combinations, qualifying conditions, markets or settlement.
A bet may be declared void, cancelled, rejected or adjusted where this is required by the rules of the product or where an error, interruption, irregularity or other exceptional circumstance affects the bet. For example, a market may be reviewed if incorrect information, a system fault, an event change or a material pricing error has occurred. Any affected bet will be handled in accordance with the applicable product rules and relevant legal requirements.
Displayed odds, game information, balances and results are provided for operational use but may be affected by delays or technical errors. If an obvious error is identified, we may correct the error and settle the affected bet using the correct information, where permitted. A player should not rely on an obvious mistake or attempt to benefit from a known error.
Important settlement principles
- Only bets accepted by the system are eligible for settlement.
- A completed game, event or market is normally settled according to its recorded official result or the applicable game result.
- Where a result cannot be confirmed, the relevant product rules may determine whether the bet is held, voided or otherwise settled.
- Wins and losses are applied to the account after settlement has been completed.
- The transaction and betting history shown in your account should be checked regularly and retained for your records.
If you believe a result, transaction or settlement is incorrect, raise the issue as soon as reasonably possible through the available support channel. Provide the relevant account information, date, game or market and transaction reference where available. Reviews may require checks of system records, game logs, event information and account activity.
3. Payments, withdrawals and account records
Deposits and withdrawals are subject to the payment methods made available to you, identity checks, security controls, transaction monitoring and any applicable legal requirements. A payment may be delayed, declined, reversed or placed under review if information is incomplete, a payment method cannot be verified, a transaction appears unusual or additional checks are required. We do not promise that every payment method will be available at all times.
Withdrawals will generally be processed only to an approved method and in accordance with the applicable account and payment requirements. You may be asked to confirm that a payment method belongs to you. We may require verification before releasing funds or continuing account activity. Do not attempt to use another person’s payment instrument or provide payment details that do not belong to you.
You should keep your account information, payment records and betting history secure. If you notice an unfamiliar deposit, withdrawal, bet or account change, stop using the account and report the issue through the available support process. Do not disclose your password, security codes or authentication information to another person.
- You are responsible for ensuring that deposit funds are lawfully available to you.
- Payment information must be accurate and must not be used to misrepresent your identity.
- We may retain records of bets, payments, account activity and communications as required for operational, security, legal and regulatory purposes.
- Returns, reversals or adjustments may affect the balance available for withdrawal.
- Where an account is closed or restricted, funds may remain subject to verification, investigation and any rights or obligations under applicable law.
Any promotional offer, bonus or special betting feature may have separate conditions. Those conditions apply in addition to these Betting Rules. Before accepting an offer, read the relevant terms carefully, including eligibility, wagering requirements, expiry provisions, permitted games, maximum values and withdrawal conditions where stated.
4. Errors, prohibited conduct and responsible play
You must not interfere with the service, exploit a software fault, use automated tools without permission, manipulate a game, share restricted information or coordinate activity intended to obtain an unfair advantage. Conduct involving fraud, chargeback abuse, identity misuse, collusion, money laundering or other unlawful behaviour is prohibited. We may investigate suspected misconduct and take action that is reasonable and permitted by law.
Action may include refusing or reversing a transaction, cancelling affected bets, restricting features, suspending an account, withholding activity while checks are completed or closing an account. Where appropriate, information may be shared with relevant authorities or service providers in accordance with privacy obligations and applicable law. These measures are intended to protect players, the service and the integrity of betting activity.
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money you can afford to lose. Do not chase losses, borrow money to gamble or continue playing when gambling is affecting your finances, relationships, work or wellbeing.
- Set personal deposit, spending or session limits where these tools are available.
- Take regular breaks and avoid gambling when affected by alcohol, medication, stress or strong emotions.
- Keep gambling activity separate from essential household expenses.
- Use time-out, self-exclusion or other account controls if you need help stopping or reducing play.
- Seek independent support if gambling is no longer enjoyable or feels difficult to control.
These rules may be updated from time to time to reflect changes to products, technology, legal requirements or operational procedures. The current version published on the website applies to future activity from the time it takes effect. Nothing in these rules limits rights or protections that cannot lawfully be excluded under Australian law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.