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Privacy Policy
Information we may collect
When you use Spins Of Glory Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The type and amount of information collected may depend on the services you use, the checks required for your account and the way you contact us.
Account and contact information
This may include your name, date of birth, residential details, username, account preferences and contact information. We may also keep records of communications with you, including questions, requests, complaints and information provided to customer support. This helps us operate your account, respond to enquiries and maintain accurate service records.
Identity and verification information
To help protect the service and meet applicable obligations, we may request identity or age verification information. This can include copies or details from identity documents, proof of address, information about your source of funds where appropriate, and records of verification checks. These checks help confirm that an account is being used by the correct person and help prevent fraud, impersonation, underage access and other prohibited activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process payment details directly. We may receive limited information needed to confirm a payment, investigate a transaction, process an account request or meet security and legal requirements. We do not need to receive or store every detail held by your payment provider.
Device, usage and cookie data
When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, access times and general interaction data. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts and systems.
How we use information
We use personal information for purposes connected with providing and managing the casino service. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for their role.
- Creating, maintaining and administering your account.
- Providing website features, gaming services and customer support.
- Confirming identity, age and account ownership.
- Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
- Processing deposits, withdrawals and other account transactions.
- Investigating suspicious, unusual or prohibited activity.
- Communicating with you about your account, service updates, security matters and requests.
- Understanding how the website is used and improving its performance, content and functionality.
- Detecting, preventing and investigating technical problems, abuse and attempts to compromise the service.
- Meeting legal, regulatory, financial, tax, dispute-resolution and record-keeping obligations.
- Protecting the rights, property, safety and security of players, the website and relevant service providers.
Where we send marketing communications, we aim to do so in line with your preferences and applicable requirements. You can ask us to stop sending marketing communications at any time. Service messages that are necessary for account security, transactions or the operation of your account may still be sent when appropriate.
Sharing and service providers
We may share relevant information with payment providers, identity and verification services, fraud-prevention providers, technology suppliers, customer support providers and other partners that help operate the website. We may also disclose information where necessary to respond to a valid legal request, protect the service or investigate suspected fraud, security incidents or other unlawful activity. We expect providers handling information for us to use suitable safeguards and to process information only for appropriate purposes.
Some providers may process information in countries outside Australia. Where information is handled across borders, we take reasonable steps to support appropriate protection and to use the information consistently with this Privacy Policy and applicable requirements.
Cookies, security and storage
Cookies
Cookies are small files or similar technologies placed on your device when you visit a website. They may be used to keep you signed in, remember settings, support security, measure website performance and understand how features are used. Some cookies may be provided by service partners operating functions on the website. If you prefer, you can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.
Protecting information
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration or disclosure. Measures may include access controls, monitoring, secure transmission practices, authentication procedures and staff or supplier requirements. No online service can guarantee complete security, so you should choose a strong password, keep account credentials private and tell us promptly if you believe your account or personal information has been compromised.
Retention
We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or dispose of it in a suitable manner.
Your privacy rights and choices
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking what information we hold, requesting access to that information, asking us to correct information that is inaccurate or incomplete, requesting deletion of information where appropriate, and withdrawing consent for marketing communications or other processing based on consent.
To exercise your data rights, contact support@spinsofglorycasino.top and explain your request. Please provide enough information for us to understand what you are asking for and to locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment information or deletion. This is a security measure designed to prevent information from being disclosed to the wrong person.
We will review requests within a reasonable time and may explain if a request cannot be completed in full. For example, we may need to retain particular records to meet a legal obligation, prevent fraud, resolve a dispute, protect the service or maintain the security of other users. Where this applies, we will aim to explain the relevant limitation. Closing an account does not automatically remove every record that we are required or entitled to retain.
Marketing preferences
You can withdraw consent to marketing by contacting support@spinsofglorycasino.top. You may also be able to use an unsubscribe option included in a marketing message. Stopping marketing does not affect essential account, transaction, safety or service communications. Your request may take a reasonable period to apply across all systems and communication channels.
Updates and questions
We may update this Privacy Policy when our services, information practices or legal obligations change. The revised version will be made available on the website, and the date or other notice provided with it may indicate when the update takes effect. We encourage you to review this page from time to time so you understand how information is handled. Continued use of the website after an update may be subject to the revised Policy, to the extent permitted by applicable requirements.
If you have a privacy question, want to exercise a data right or believe your information has been handled incorrectly, contact support@spinsofglorycasino.top. Please avoid sending unnecessary sensitive information in your first message. We will provide appropriate guidance about any further information needed to verify your request and investigate the matter.